Personal Financial Management (PFM) and Business Financial Management (BFM) are useful tools for customers to review, manage and plan their finances. Users can analyse their spending habits in graphical form, providing an overview to help monitor and manage finances. They can perform full money management, in order to estimate their income and control their expenses, via goal and budgeting tools, and they can set goals and budgets with the help of the Digital Banking Platform.

Customers can tailor their online banking in terms of dashboard, functionality, beneficiaries and generally all aspects of their digital service, reflecting how they wish to interact with their bank. The platform streamlines and digitises bank processes and functionality, delivering outstanding and seamless digital experiences, and removes any friction from the customer journey. It  harnesses IOS and Android-specific technology, including swiping, drag and drop, and fingerprint and face recognition, together with optical character recognition (OCR) where needed in the mobile environment. This offers a smoother, faster and familiar customer experience

The platform streamlines and digitises processes such onboarding and account opening, enabling the online acquisition of new customers and accounts via any channel, delivering outstanding and seamless digital experiences, and removing any friction from the customer journey. It automates the end-to-end process, eliminates paperwork and interfaces with third-party systems including credit identity check institutions or systems, to check credit scores online and collect other financial information on behalf of the applicant and the KYC process. OCR and OS-specific technologies in the mobile environment are offering a smoother, faster and familiar customer experience.

This platform can provide corporate customers with sophisticated digital tools for everyday financial activities. A broad range of corporate functionality can be provided including trade finance, cash management, trading and mass payments facilities, supported by the in-built business logic of the solution. This capability enables you to create access rights and levels, limits, tailored workflows, charges and fees calculation, complex validations and much more. A corporate administration portal can be provided as a distinct service for corporate customers, enabling self-administration to create an organisational environment.

The platform provides banks with several self-service capabilities to add new functionality and services. The dynamic pages feature enables banks to design and publish their own services to any channel or customer group without the need for vendor assistance or extensive IT resources. In addition, it can define payment templates for all types of transfers, or for third-party organisations, and set-up their parameters.

The digital banking platform incorporates a comprehensive and powerful central administration module. Through easy-to-navigate menus and screens, the administration module enables the bank to parametrically set-up the entire omnichannel environment and subsequently control and monitor its behaviour. It contains extensive ‘middle-layer business logic’ which enables the development of tailored workflows, charges and fees calculation, complex validations, among other things. Moreover, a state-of-the-art reporting tool enables MIS reporting that covers the study of customer behaviour over the channels.

 Offering a ‘one installation, many banks’ model, giving financial institutions with global presence the ability to control all subsidiaries with a single omnichannel engine installed in one location, in the country of the holding company. Each subsidiary can have its own administration module, with which it can design and control the solution independently, using different themes, profiles, segmentations and functionality depending on each area’s special characteristics, framework and regulations.

 The solution provides the bank with a powerful Authentication Suite that supports multiple authentication methods including biometrics (eg, fingerprint and face recognition), OTP/TAN complying with the PSD2 directive relating to strong customer authentication, delivered through SMS or generated by dedicated mobile app or calculator, security questions and user id/ password/ pins. Through the dedicated administration console, a bank can define parametrically the appropriate authentication method at activity and user levels. In addition, the risk-based authentication mechanism monitors the authenticity of user activity in real-time, evaluates the risk against unauthorised access and prompts the user for the appropriate authentication method as required; the behaviour for this can be set up parametrically from the administration console.