The success of any company relies on its customer service.  Due to today’s customer service expectations, Chatbots are instrumental in streamlining and optimizing customer support operations.  With over 50% of customers expecting a business to be open 24/71, companies need to stay ahead, and intelligent automation of customer care is a top priority for businesses today. 

Conversational AI (Artificial Intelligence) is the technology that enables chatbots to interact with people in a human-like way. It understands and engages in contextual dialogue using natural language processing (NLP) and additional AI algorithms.  Conversational AI enables the communication between man and computer language to be easy and natural; best of all, organizations can provide personalized experiences that build relationships with their customers. Each interaction can feel like a one–on–one conversation that is context-aware and informed by past interactions.2   

Solving both customer and business needs, chatbots are changing the way banks and their customers interact.   These interactive platforms offer several benefits and are becoming increasingly necessary.  Some of these benefits are cost-savings, labor efficiencies, and enhanced customer experience throughout your enterprise with 24/7 assistance on email, SMS, Live chat, and apps.